Frequently asked questions
How can I track my order?
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.
You can find our full return policy here:
Return & Refund Policy
What should I do if my order arrives damaged?
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email info@belvarne.com with:
– Your order number
– Clear photos of the damage
– A short description of the issue
Do you ship to the U.S.?
Yes. We currently only deliver to the U.S.
The estimated delivery time is:
Processing time: 1–3 working days (Monday–Friday)
Shipping time: 8–12 working days (Monday–Friday)
Total delivery time: approx. 9–15 working days from date of purchase.
Further details can be found in our shipping policy: Shipping Policy
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay through our secure checkout. Payment Policy
Where do I enter my discount code?
You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.